Job Description:

Summary:

• This role will assist leadership and the Vendor Management Project Manager in projects and in delivering on tasks and meeting deadlines.

• Supporting Managers and Project Managers sourcing information and acting as a Subject Matter Expert [SME] on programs and analysis within the direct scope of the candidate’s realm of responsibility.

• Being part of and helping lead focus groups that will drive conversation to understand objectives and opportunities that will assist projects work.

• Tracking vendor areas to ensure results.

Experience:

Preferred Qualifications:
Knowledge of:

• Understanding of Call Center Operations

• Operational Health Care industry knowledge

• Vendor/outsourcing knowledge

• Knowledge of or willing to learn the 5 why’s methodology of root cause analysis

Skill in:

• Excellent communication skills, written and verbal

• Advanced use of Client system tools

Ability To:

• Work independently, travel and manage deadlines

Physical Requirements:

• Sit entire shift at desk

• 100% Computer work

• Phone work required as needed based on business needs

Duties:

Primary Job Duties & Responsibilities:

• Responsibilities Estimated % of Time

• Quality audits and CAP tracking/development to ensure adherence to policy 25%

• Monitor Vendor Resources planning and join forces with Client RP to assist in fact gathering. Create and present call center information in client business reviews, as needed 25%

• Issue/escalation research and resolution, point out areas of risk and assist in solutioning gaps 25%

• Develop/maintain process maps, identify opportunities and provide recommendations 15%

• Assist in managing assigned project tasks to completion 10%

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.