- Expiry Date: 16 October 2022
- Referral: email@example.com
In this role, you will work closely with colleagues across the Digital organization to research and design best-in-class experiences across multiple channels and platforms, including web, mobile web, and mobile app. The ideal candidate will have significant work history orchestrating and conducting a wide range of usability and user research methodologies across omni-channel experiences.
Oversee design and administration of usability studies on a wide range of websites and mobile apps
Provide coaching, training and feedback for UX designers assigned to agile product teams across the Digital organization to plan and execute their own remote-unmoderated and moderated studies leveraging the Usertesting.com platform
Attend intake meetings with a variety of stakeholders and help guide discussions surrounding appropriate UX research methods to achieve business and design goals.
Present findings with actionable recommendations to a variety of internal stakeholders.
Oversee all phases of usability test preparation including screening criteria and test script development
Identify and implement a variety of methods for getting input and feedback from customers including remote-unmoderated and moderated studies, and others as appropriate.
Partner with other internal research functions (e.g. Marketing Research) to identify appropriate mix of research methods to determine future directions for our websites and mobile apps.
Partner with UX managers and UX directors on executing research within accelerated project timelines and agile development cycles.
Help maintain and grow knowledge repository
We expect our UX researchers to have an appetite for inclusion and at a minimum have familiarity with and working knowledge of accessibility
2+ years' experience in Usability, User Experience Research and/or related fields
Must have experience with employing online research tools, such as UserZoom or UserTesting.com, etc.
Must have experience working in Agile or Scrum in an enterprise environment
Bachelors degree in Usability, Human Factors, HCI, Psychology or additionally relevant field
Masters Degree Preferred
Hours : M-F 9-5pm
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.