- Expiry Date: 08 November 2021
The Web Consulting team is an internal resource for client School of Humanities and Sciences.
The team directly develops, manages, or advises on website redesigns for our academic departments,
programs, institutes and centers, as well as labs and other units on campus.
We have a culture of outstanding customer satisfaction, excellent delivery of projects on time and on
budget, and a strong focus on professional development.
We are looking for an energetic User support and training specialist. As a key member of the School of
Humanities and Sciences IT team, you are responsible for supporting the team and the work of H&S
units by providing training materials and documentation, updating sites and key information systems,
and helping to advocate for the needs of our platform users.
Your work will help bridge the connection between our clients and our web hosting platform. You will
touch various stages of development from verifying testing tool findings to reviewing and suggesting
UX (user experience) improvements for our site owners as well as contributing to documentation. You
will strengthen the voice of the clients in our work. In addition, you will be asked to help support the
team with some administrative functions, such as writing a monthly newsletter, updating site content,
scheduling trainings and analyzing compliance tool findings.
You are a great fit for this job if you have very strong communication skills, are a self-starter and can
work independently, strongly value collaboration and humility, and are not afraid to learn new technologies.
Superior written and verbal communication skills, with a customer-oriented focus
Strong organization skills
Attention to detail
Ability to synthesize information
Basic understanding of design principles and best practices for the web
Bachelor’s degree and 2+ years of relevant experience
Experience or an interest in UX/UI design
Training and user documentation experience
Content writing/editing experience for the web
Previous experience working with Basecamp and/or Asana
Knowledge of accessibility requirements for the web
Experience in the field of higher education
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.