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USA-Project Coordinator I

  • Location: Bridgewater Township, Somerset, New Jersey
  • Job Type:Contract

Posted 11 days ago

  • Expiry Date: 12 August 2021

​​Job Description:

  • The Team

  • We are an End tEnd Customer Care team, a part of a Customer Service/Supply Chain Organization responsible for interactions between our internal and external stakeholders/Customers.

  • Our sole mission is tprovide a premium experience tour customers. We believe Customers and their needs are our purpose.

Duties:

  • Interacts and manages customers regarding Order tCash process (orders, deliveries, returns, claims, and escalated overdue), solving customer issues by coordinating between customers and other O2C related functions.

  • Responsible for Order taking via phone, email or e-commerce channels

  • Has 360 visibility on the O2C process (read-only access tthe system) for assigned customers allowing proactive communication and preventive actions.

  • Review service with Customers periodically and build action plans timprove it.

  • Responsibilities

  • shall require the Sr. Analyst twork independent of management and make decisions that have a significant financial impact tthe business

  • Collaboration with Master Data experts

  • Coordinate with Trade and Contract & Commercial conditions maintenance when there is new pricing or contract modifications or /and Customer master data requested by the customer

  • For selected customers / periods, double check product & price conditions in CLIENT and Customer system are aligned tprevent issues in the order mgmt. process

  • Collaboration with Order & Returns/Deductions management experts:

  • Review blocked orders for certain scenarios (e.g. MoV), incorrect RDD, etc.) with the customer and request tupdate and/or unblock them tOrder Acceptance

  • Liaise with the Short-Term Stock Optimization and distribution/3PLP for urgent delivery issues

  • Review Deductions and interact with customers if ninformation is provided.

  • Manage escalations on Customer claims or return requests

  • Collaboration with Cash collection & Credit Management

  • Coordinate with CI2C for escalated overdue invoices for the customer

Qualifications

  • Bachelor's degree or equivalent 4 Year Degree

  • Experience in pharmaceuticals or a related industry of 2+ years.

  • Knowledge and Understanding the tactics of working with a patient or a customer.

 About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.