- Expiry Date: 12 August 2021
We are an End tEnd Customer Care team, a part of a Customer Service/Supply Chain Organization responsible for interactions between our internal and external stakeholders/Customers.
Our sole mission is tprovide a premium experience tour customers. We believe Customers and their needs are our purpose.
Interacts and manages customers regarding Order tCash process (orders, deliveries, returns, claims, and escalated overdue), solving customer issues by coordinating between customers and other O2C related functions.
Responsible for Order taking via phone, email or e-commerce channels
Has 360 visibility on the O2C process (read-only access tthe system) for assigned customers allowing proactive communication and preventive actions.
Review service with Customers periodically and build action plans timprove it.
shall require the Sr. Analyst twork independent of management and make decisions that have a significant financial impact tthe business
Collaboration with Master Data experts
Coordinate with Trade and Contract & Commercial conditions maintenance when there is new pricing or contract modifications or /and Customer master data requested by the customer
For selected customers / periods, double check product & price conditions in CLIENT and Customer system are aligned tprevent issues in the order mgmt. process
Collaboration with Order & Returns/Deductions management experts:
Review blocked orders for certain scenarios (e.g. MoV), incorrect RDD, etc.) with the customer and request tupdate and/or unblock them tOrder Acceptance
Liaise with the Short-Term Stock Optimization and distribution/3PLP for urgent delivery issues
Review Deductions and interact with customers if ninformation is provided.
Manage escalations on Customer claims or return requests
Collaboration with Cash collection & Credit Management
Coordinate with CI2C for escalated overdue invoices for the customer
Bachelor's degree or equivalent 4 Year Degree
Experience in pharmaceuticals or a related industry of 2+ years.
Knowledge and Understanding the tactics of working with a patient or a customer.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.