- Expiry Date: 06 August 2021
To perform receptionist and clerical responsibilities for assigned unit. To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information.
Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers
family messages, locates families at request of health team members.
Positively interacts with other members of the health care team, in order to meet the needs of the patient and family.
Promptly and courteously answers patient calls and notifies the appropriate clinician of the patients need.
Greets all visitors courteously with respect to social, cultural, and ethnic needs.
Acts as a resource to families/visitors by providing information regarding hospital services as well as city information (as
Works with the housekeeper/USA and assigned volunteers, to maintain visitors areas on a continuous basis, as measured
by direct observation.
Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps
accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
Reports quickly to appropriate supervisor or security of any problems.
Provides proactive customer service functions to employees and visitors of the hospital. Maintains a professional
appearance and demeanor at all times.
The candidate should be flexible with great communication skills. The candidate will work in a fast paced environment and should have customer service skills.
Required for completely satisfactory performance in this job is knowledge of basic secretarial functions and excellent
customer service skills.
Ability to speak Spanish preferred.
Required for completely satisfactory performance in this job is the ability to operate office equipment, telephone system,
and personal computer, facsimile and photocopy machine, demonstrate good time management skills, demonstrate good
interpersonal skills, and demonstrate good written and verbal communication skills.
*Qualifications (Education\Years of Experience)
Required- H.S. Diploma or equivalent
Preferred- experience as secretarial/administrative coordinator in hospital/doctors office
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