- Expiry Date: 30 July 2021
To perform receptionist and clerical responsibilities for assigned unit.
To represent the Hospital, utilizing effective customer service skills. To ensure that hospital visitation guidelines are followed and that the waiting area is used appropriately, and to assist the families of patients in obtaining needed information.
Serves as a receptionist to all visitors, provides appropriate information upon request, and accurately takes and delivers family messages, locates families at request of health team members.
Positively interacts with other members of the health care team, in order to meet the needs of the patient and family.
Promptly and courteously answers patient calls and notifies the appropriate clinician of the patients need.
Greets all visitors courteously with respect to social, cultural, and ethnic needs.
Acts as a resource to families/visitors by providing information regarding hospital services as well as city information (as appropriate).
Works with the housekeeper/USA and assigned volunteers, to maintain visitors areas on a continuous basis, as measured by direct observation.
Ensures the proper utilization of the waiting area/rest area, explaining and enforcing hospital visitation guidelines. Keeps accurate records in the patient visitation log (if appropriate) to monitor visitors in the area.
Reports quickly to appropriate supervisor or security of any problems.
Required for completely satisfactory performance in this job is knowledge of basic secretarial functions and excellent customer service skills.
Required for completely satisfactory performance in this job is the ability to operate office equipment, telephone system, and personal computer, facsimile and photocopy machine, demonstrate good time management skills, demonstrate good interpersonal skills, and demonstrate good written and verbal communication skills.
Required- H.S. Diploma or equivalent
Preferred- experience as secretarial/administrative coordinator in hospital/doctors office
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