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"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

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About the Role:

Join a dynamic team at the forefront of technology support, delivering exceptional solutions to colleagues across various industries. As Technical Support Specialist, you will play a pivotal role in providing top-tier support for a wide range of technology products and services. Your expertise will ensure that our colleagues' technical challenges are resolved efficiently, contributing to their success and overall satisfaction.

Job Description:

• In this role, you will thrive as a problem solver and a crucial member of our technology support team. Your responsibilities will encompass:

• Responding promptly to colleague inquiries and issues, delivering superior support for diverse technology products and services.

• Resolving technical challenges within defined timeframes through established processes or escalating complex issues to appropriate technical support groups.

• Troubleshooting hardware issues across various platforms including Windows, MAC, and cellular devices.

• Collaborating effectively with technical teams to provide insights, input, and innovative solutions.

• Meeting and engaging with colleagues to address questions, troubleshoot problems, and provide guidance on all lines of business.

• Offering basic training and addressing how-to queries to empower colleagues to effectively use our technology solutions.

• Ensuring timely follow-up on open tickets/issues using internal tools, while maintaining detailed notes on troubleshooting steps taken.

• Identifying opportunities for process enhancement and problem resolution, coupled with a commitment to staying updated on evolving technologies.

• Summarizing incidents and project updates for store leads during incident situations or projects.

• Interpreting colleague needs and demonstrating initiative to establish credibility swiftly.

• Presenting a positive, colleague-focused image, understanding that colleague satisfaction is paramount for the success of our Technology Solution Zone.

Qualifications:

• Broad knowledge of various technologies and platforms.

• Excellent oral and written communication skills.

• Proficiency in technology operations, responsibilities, work flow processes, and procedures, enabling independent inquiry resolution.

• Strong analytical skills, effective communication, sound judgment, and collaboration with colleagues and technical teams.

• Empathetic understanding of colleague issues with a customer-centric approach.

• Creative problem-solving ability to translate technology into practical business solutions.

• Capacity to manage multiple tasks while overseeing various lines of business with minimal supervision.

Education:

• Associate degree in Computer Science or related discipline.

• 1-2 years of work experience in a technology field.

• If you are ready to embark on an exciting journey, contributing to a rapidly changing and expanding environment while delivering exceptional colleague support, apply now. This is an outstanding opportunity to make a meaningful impact and grow in your technology career.

• To apply, please submit your resume and cover letter.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.