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Technical Support/Helpdesk/ Service Desk

  • Location: Arlington Heights
  • Job Type:Contract

Posted about 1 year ago

  • Expiry Date: 04 June 2022
  • Referral:

Job Description:

  • ​This position is on site, not remote.

  • Must be vaccinated, or vendor supply accommodations.

  • Please ensure that candidate is serious about position, and interviewing - as manager has had no shows/no call for interviews.

  • PC skills including Microsoft Office.

  • Customer Service Call Center.

  • Help Desk Ticket Management.

  • Dependability, Punctuality, and Multitasking.

  • Telephony, Data, SDwan, Cisco, IP experience a plus.

Overall Purpose:

  • This position will provide support for  Managed Customers. Roles & Responsibilities:

  • Customer call receipt first point of contact for Customers for problem recording.

  • Customer verification, problem validation and documentation.

  • Ticket Management.

  • Status customer on a regular basis.

  • Manage escalations.

  • Interface with internal and external AT&T/Vendor.

  • Adhere to SLAs, processes and tools.

  • Basic trouble shooting routers/circuits.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.