Job Description:

• ​This position is on site, not remote.

• Must be vaccinated, or vendor supply accommodations.

• Please ensure that candidate is serious about position, and interviewing - as manager has had no shows/no call for interviews.

• PC skills including Microsoft Office.

• Customer Service Call Center.

• Help Desk Ticket Management.

• Dependability, Punctuality, and Multitasking.

• Telephony, Data, SDwan, Cisco, IP experience a plus.

Overall Purpose:

• This position will provide support for  Managed Customers. Roles & Responsibilities:

• Customer call receipt first point of contact for Customers for problem recording.

• Customer verification, problem validation and documentation.

• Ticket Management.

• Status customer on a regular basis.

• Manage escalations.

• Interface with internal and external AT&T/Vendor.

• Adhere to SLAs, processes and tools.

• Basic trouble shooting routers/circuits.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.