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Technical Support/Helpdesk/ Service Desk

Posted 27 days ago

  • Expiry Date: 20 May 2022

​JOB DESCRIPTION:

  • Overall Purpose: This position will provide support for Managed Customers.

Roles & Responsibilities:

  • Customer call receipt; first point of contact for Customers for problem recording.

  • Customer verification, problem validation and documentation.

  • Ticket Management.

  • status customer on a regular basis.

  • Manage escalations.

  • Interface with internal and external Vendor.

  • Adhere to SLAs, processes and tools.

  • Basic trouble shooting routers/circuits.

  • NPW role is provide inbound support from our internal and external caller to provide assistance issues they are encountering, as well as providing case/ticket update and/or network related update.

Overall Purpose:

  • This position will provide support for  Managed Customers.

  • Roles & Responsibilities:

  • Customer call receipt; first point of contact for Customers for problem recording.

  • Customer verification, problem validation and documentation.

  • Ticket Management.

  • Status customer on a regular basis.

  • Manage escalations.

  • interface with internal and external AT&T/Vendor.

  • Adhere to SLAs, processes and tools.

  • Basic trouble shooting routers/circuits.

TOP 5 SKILLS REQUIRED:

  • 1. Customer service

  • 2. Basic Wi-Fi knowledge

  • 3. Technical Troubleshooting knowledge

  • 4. Keyboarding/Typing

  • 5. Problem solving

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.