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Technical Support Engineer

Posted about 1 month ago

  • Expiry Date: 02 October 2023

​"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Technical Support Engineer - Service Management

Location: This position requires a hybrid schedule to sit onsite 2-3 days of the week in Orlando, FL

Duration: 12+ Months Contract  

Pay Rate: $ 30 to $35/hr.

Job Description:

  • We are seeking an experienced Support Engineer who is dedicated to delivering exceptional service. The Technical Support Engineer will have the responsibility of handling and resolving complex issues for our partners and customers. This entails deeply understanding our technical support department's core subjects. The engineer will take ownership of and resolve issues on a daily basis, working on technical cases created by customers seeking assistance in understanding or resolving unexpected behaviors or addressing technical queries related to our software and platform.

  • As part of this role, you will become a Subject Matter Expert in multiple applications and provide guidance to other team members. Your responsibilities will include debugging JavaScript code and identifying more efficient solutions for custom code. Support engineers utilize our internal tools to diagnose customer issues, with cases being generated by customers and managed by engineers using our software platform. The ideal candidate will quickly grasp the intricacies of our platform. This position involves direct interaction with customers within a highly collaborative environment, making strong interpersonal skills essential. There is potential for this opportunity to expand and offer additional responsibilities and career growth prospects.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.