​Job Title: Technical Support Analyst

Location: Bluffton, SC/100% Remote

Job Description:

About the Job:

Join our dynamic team as a Technical Support Analyst, where you'll play a vital role in granting, modifying, and removing IT accounts and application access within our systems. You'll ensure compliance and security practices, safeguarding our organization from unauthorized access while providing top-tier support to internal and external clients.

Responsibilities:

As a Technical Support Analyst, you will:

• Utilize Incident/Request Management software and relevant applications efficiently for streamlined operations.

• Conduct regular audits to maintain adherence to required security practices.

• Offer expertise in security-related access management, addressing identity provisioning, deprovisioning, and access change requests.

• Provide second-level technical support to project teams, end users, and functional groups.

• Ensure identity and access management through user identity creation, deletion, role changes, and credential management for onboarding and offboarding processes.

• Manage timely completion of user and customer requests for security access, both internally and externally.

• Collaborate effectively with customers and departmental staff to assess and resolve issues.

• Demonstrate initiative, prioritize tasks, and deliver excellent customer service under pressure.

Qualifications:

• AA/BA in IT or related field preferred.

• Previous experience on an IT Help Desk, directly supporting users or clients.

• 3-5 years of Active Directory Administration experience.

• Proficiency in Active Directory, Windows 10, Office 365, SQL, etc.

• Basic understanding of group policy objects.

• Excellent written and oral communication skills.

• Strong interpersonal skills and ability to communicate complex information clearly and accurately.

• Exceptional analytical thinking, problem-solving, and organizational skills.

• Familiarity with Information Security concepts, protocols, best practices, and regulatory requirements.

• Knowledge of risk controls and processes related to onboarding, deprovisioning, and access management.

Location: 

• Bluffton, SC (Zip Code: 29910)/ Remote

Work Arrangement: 

• This is a contract position to begin with.

Important Note: 

• To maintain a close-knit team and ensure optimal collaboration, this position is open only for candidates willing to be directly employed by our company. Subcontracting is not an option.

• Join our team and make a difference in securing our organization's access management. Apply now to embark on an exciting journey with us!

• Please submit your resume and cover letter detailing your relevant experience and qualifications.

​

# of Positions: 1

​

#LI-Remote

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With five nationwide offices, two global delivery centers, and employees in 42 states, Ask Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.