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Technical Support

  • Location: Arlington Heights
  • Job Type:Contract

Posted 11 days ago

  • Expiry Date: 05 June 2022

Job ​Description:

  • PC skills including Microsoft Office

  • Customer Service Call Center

  • Help Desk Ticket Management

  • Dependability, Punctuality, and Multitasking

  • Telephony, Data, SDwan, Cisco, IP experience a plus

  • Overall Purpose: This position will provide support for Managed Customers.

  • Roles & Responsibilities:

  • Customer call receipt � first point of contact for Customers for problem recording.

  • Customer verification, problem validation and documentation.

  • Ticket Management.

  • Status customer on a regular basis.

  • Manage escalations.

  • Interface with internal and external Vendor.

  • Adhere to SLAs, processes and tools.

  • Basic troubleshooting routers/circuits.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.