Job ​Description:

• PC skills including Microsoft Office

• Customer Service Call Center

• Help Desk Ticket Management

• Dependability, Punctuality, and Multitasking

• Telephony, Data, SDwan, Cisco, IP experience a plus

• Overall Purpose: This position will provide support for Managed Customers.

• Roles & Responsibilities:

• Customer call receipt � first point of contact for Customers for problem recording.

• Customer verification, problem validation and documentation.

• Ticket Management.

• Status customer on a regular basis.

• Manage escalations.

• Interface with internal and external Vendor.

• Adhere to SLAs, processes and tools.

• Basic troubleshooting routers/circuits.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.