- Expiry Date: 05 June 2022
PC skills including Microsoft Office
Customer Service Call Center
Help Desk Ticket Management
Dependability, Punctuality, and Multitasking
Telephony, Data, SDwan, Cisco, IP experience a plus
Overall Purpose: This position will provide support for Managed Customers.
Roles & Responsibilities:
Customer call receipt ï¿½ first point of contact for Customers for problem recording.
Customer verification, problem validation and documentation.
Status customer on a regular basis.
Interface with internal and external Vendor.
Adhere to SLAs, processes and tools.
Basic troubleshooting routers/circuits.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.