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Technical Client Service Rep I

  • Location: Oakbrook Terrace
  • Job Type:Contract

Posted 11 days ago

  • Expiry Date: 16 October 2022
  • Referral: 216485@accuick.com

Job Description:

  • The Technical Client Service Rep I is a basic Entry Level position which involves taking inbound phone calls, and working tickets/cases to assist our vAuto/Homenet customers. Customers will primarily include dealers, performance managers, and 3rd party vendors.

  • The rep is expected to be a part of the frontline phone team to answer customer phone calls, provide technical support based upon their training and knowledge level, and take detailed and proper case notes within Salesforce for the escalated technical support team members to work on. Type of calls expected for the rep to provide assistance and resolution will include topics such as: password resets, user profile management, third party export setups, basic internal system changes, etc. Reps will work alongside technical support team and leadership to help our customers with the best possible support. Reps are expected to attend training and learn the proprietary software and processes to ensure that proper procedures and protocols are followed

Job Requirements:

  • Providing the first level of support, answering a high volume of calls and e-mails from customers.

  • MUST have a Strong dedication and display enthusiasm in providing excellent Customer Service.

  • Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management.

  • Excellent listening, oral and written communication skills, express a customer service focused demeanor and temperament.

  • Ability to work well with people with varying degrees of technical experience / knowledge.

  • Accurately input document and maintain customer issues using SalesForce.com.

  • Strong knowledge of basic problem resolution/escalation practices.

  • Excellent telephone, verbal, and communication skills.

  • Strong Technical Aptitude, Analytical and problem-solving skills.

  • Able to identify and organize tickets according to priority and work open tickets to satisfactory closure.

  • Attention to detail and maintain high degree of accuracy.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.