Tax Filing Client Manager
- Location: Charlotte
- Job Type:Contract
Posted about 1 month ago
- Expiry Date: 29 May 2023
- Referral: email@example.com
We are looking for people with a passion for helping clients. The successful candidate will serve as a vital member of the team.
As Tax Filing Client Manager duties include, but are not limited to, the following:
Manage all aspects of client interaction for tax filing workstream
Point of escalation for any Tax Filing related client issues
Addresses escalations and works to resolve issues and prevent further escalation.
Resolves/Pushes open items to resolution in line with Tax Filing POV.
Responsible for overall client delivery and satisfaction in Tax Filing.
Educates & coaches associates and clients and provides subject matter expertise related to tax filing.
Liaison with various teams for items related to tax filing, compliance changes, etc
Coordinate testing for Deposit and Reconciliation processes for updated interfaces
Monitor and audit various tasks to identify trends and process improvement opportunities
Variance analysis control point when issue needs escalation or analysis
Communicate complex issues to clients as needed
Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings
Support and provide research on compliance and regulatory issues and escalates when needed
Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution
Coordinate and/or provide needed training for new associates or processes
Work and support implementation of new clients
Onshore and Offshore - supporting / overseeing ongoing operations
Compile, report and analyze metrics
Advanced understanding of payroll and tax and/or related subject matter desired
Minimum of 5 years’ experience in payroll tax filing related field
Advanced understanding of regulatory and legislative guidelines desired.
Ability to work under tight deadlines managing multiple tasks
Excellent work ethic
Attention to detail
Strong verbal & written communication skills
Team player with ability to coordinate effort
Strong computer skills with current technical knowledge
Onsite - Need to work at the client location
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally.
With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.