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Tax Filing Client Manager

Posted about 1 month ago

  • Expiry Date: 29 May 2023
  • Referral:

Job Description:

  • We are looking for people with a passion for helping clients. The successful candidate will serve as a vital member of the team. 

Job Description:

  • As Tax Filing Client Manager duties include, but are not limited to, the following:

  • Manage all aspects of client interaction for tax filing workstream

  • Meeting facilitation

  • Point of escalation for any Tax Filing related client issues

  • Addresses escalations and works to resolve issues and prevent further escalation.

  • Resolves/Pushes open items to resolution in line with Tax Filing POV.

  • Responsible for overall client delivery and satisfaction in Tax Filing.

  • Educates & coaches associates and clients and provides subject matter expertise related to tax filing.

  • Liaison with various teams for items related to tax filing, compliance changes, etc

  • Coordinate testing for Deposit and Reconciliation processes for updated interfaces

  • Monitor and audit various tasks to identify trends and process improvement opportunities

  • Variance analysis control point when issue needs escalation or analysis

  • Communicate complex issues to clients as needed

  • Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings

  • Support and provide research on compliance and regulatory issues and escalates when needed

  • Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution

  • Coordinate and/or provide needed training for new associates or processes

  • Work and support implementation of new clients

  • Onshore and Offshore - supporting / overseeing ongoing operations

  • Compile, report and analyze metrics


  • Advanced understanding of payroll and tax and/or related subject matter desired

  • Minimum of 5 years’ experience in payroll tax filing related field

  • Advanced understanding of regulatory and legislative guidelines desired.

  • Ability to work under tight deadlines managing multiple tasks

  • Excellent work ethic

  • Attention to detail

  • Strong verbal & written communication skills

  • Team player with ability to coordinate effort

  • Strong computer skills with current technical knowledge

Onsite - Need to work at the client location

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. 

With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.