​Job Description:

• We are looking for people with a passion for helping clients. The successful candidate will serve as a vital member of the team. 

Job Description:

• As Tax Filing Client Manager duties include, but are not limited to, the following:

• Manage all aspects of client interaction for tax filing workstream

• Meeting facilitation

• Point of escalation for any Tax Filing related client issues

• Addresses escalations and works to resolve issues and prevent further escalation.

• Resolves/Pushes open items to resolution in line with Tax Filing POV.

• Responsible for overall client delivery and satisfaction in Tax Filing.

• Educates & coaches associates and clients and provides subject matter expertise related to tax filing.

• Liaison with various teams for items related to tax filing, compliance changes, etc

• Coordinate testing for Deposit and Reconciliation processes for updated interfaces

• Monitor and audit various tasks to identify trends and process improvement opportunities

• Variance analysis control point when issue needs escalation or analysis

• Communicate complex issues to clients as needed

• Respond to direct inquiries from Client/Payroll teams – represent TFSS in meetings

• Support and provide research on compliance and regulatory issues and escalates when needed

• Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution

• Coordinate and/or provide needed training for new associates or processes

• Work and support implementation of new clients

• Onshore and Offshore - supporting / overseeing ongoing operations

• Compile, report and analyze metrics

Qualifications:

• Advanced understanding of payroll and tax and/or related subject matter desired

• Minimum of 5 years’ experience in payroll tax filing related field

• Advanced understanding of regulatory and legislative guidelines desired.

• Ability to work under tight deadlines managing multiple tasks

• Excellent work ethic

• Attention to detail

• Strong verbal & written communication skills

• Team player with ability to coordinate effort

• Strong computer skills with current technical knowledge

Onsite - Need to work at the client location

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. 

With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.