- Expiry Date: 24 October 2021
Basic requirements & responsibilities:
2 years of experience working in a queue SLA driven environment.
2 years of experience working a client/customer (internal or external) support function.
Experience creating, maintaining, and executing scripts (Python).
Good to have skills:
Experience in one or more of the following areas: Active Directory, Mainframe z/OS Security Products (Top Secret, RACF, and ACF2), Unix/Windows Servers & Distributed Systems.
Essential Job Responsibilities:
Provide support for the efficient resolution of access related incidents and service requests for various systems.
Work a service request queue and ensure that response SLAs are met.
Provide scheduled 24x7 on-call support for Incidents or Outages.
Collaborate with multiple internal teams across disparate groups to resolve support issues.
Collaborate with stakeholders and clients to resolve support issues.
Support system changes, upgrades and installs.
The candidate must be a self-starter and have the ability to work independently.
Assist with automation efforts for continual process improvement.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.