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Systems Support Engineer

  • Location: Alpharetta
  • Job Type:Contract

Posted 24 days ago

  • Expiry Date: 24 October 2021

​​​Job Description:

Basic requirements & responsibilities:

  • 2 years of experience working in a queue SLA driven environment.

  • 2 years of experience working a client/customer (internal or external) support function.

  • Experience creating, maintaining, and executing scripts (Python).

Good to have skills:

  • Experience in one or more of the following areas: Active Directory, Mainframe z/OS Security Products (Top Secret, RACF, and ACF2), Unix/Windows Servers & Distributed Systems.

Essential Job Responsibilities:

  • Provide support for the efficient resolution of access related incidents and service requests for various systems.

  • Work a service request queue and ensure that response SLAs are met.

  • Provide scheduled 24x7 on-call support for Incidents or Outages.

  • Collaborate with multiple internal teams across disparate groups to resolve support issues.

  • Collaborate with stakeholders and clients to resolve support issues.

  • Support system changes, upgrades and installs.

  • The candidate must be a self-starter and have the ability to work independently.

  • Assist with automation efforts for continual process improvement.

 About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.