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System Support Engineer/Technical Support Specialist

Posted about 1 month ago

  • Expiry Date: 27 November 2021

​​​Job Description:

  • The Support Engineer position will assist the development team with coding and user support. Their primary role is to learn the codebase, solution configurations, support the software development life cycle (SDLC), attend design meetings, write basic code, fix bugs, support end-users, develop training materials, and assist the Support Team in all operation-related tasks. While this position will be focused on supporting deployed solutions, we feel it's important to be involved throughout the project delivery to ease the transition into production. The primary involvement will be on post-go-live operations, but involvement is expected during discovery, blueprinting, training, readiness, deployment, and hyper-care. Knowledge of APIs and connectors, and other specialized knowledge in newer technology like AI, predictive analytics, and robotic process automation is a very strong plus. Other skills required include the ability to develop custom reports, work with the legacy ERP system, and data migration.  

Technical Skills: 

  • Java, C#, JavaScript, PL/SQL, HTML, ServiceNow, Jira, Confluence, Bootstrap, DevOps, Oracle, MySQL, MS Access, MS-DOS, Git, MS Visual Studio, Lucid Chart, Robotic Process Automation (RPA), and Testing Scripting knowledge, AS400, ERP Migration  

Functional Skills: 

  • ERP, Web Development, Incident Management, ServiceNow Reporting, Learning Management, Application Development, and Lifecycle Management, Atlassian Reporting, Documentation, Technical Writing  

Responsibilities: 

  • Write maintainable code and follow best practices.

  • Perform SQL queries 

  • Highly motivated self-starter with the ability to create outstanding work while meeting tight deadlines for multiple projects

  • Ability to work independently and take responsibility for meeting deliverables within tight timelines.

  • Participate in all phases of Web application product development and deployment; develop new features per business requirements or enhancements that support existing applications

  • Adhere to all company standards related to application development and architecture

  • Apply analytical and problem-solving skills to design and develop applications that meet functional and technical specifications

  • Excellent command of the English language, both verbally and written

  • Demonstrate & maintain attention to detail in all areas of their responsibilities

  • Deliver and receive feedback via Peer Code reviews

  • Proactively identify issues and acts upon them by owning an issue to its resolution

  • Troubleshoot and resolution of complex problems and equipment planning, procurement, configuration, and deployment

  • Support the end-user community with a customer service mindset that requires management of difficult or emotional customer situations, respond promptly to requesters needs, solicits feedback to improve service, and meet agreed-upon commitments

  • Develop training materials and facilitate training classes and/or establish and maintain procedures and documentation for supported Automation products

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

  • Must have detailed experience in ServiceNow and Office365

Preferred Qualifications:

  • Experience developing in: HTML, CSS, JS, .NET, PHP, Python, C#

  • Familiarity with code libraries: React JS, Angular, Bootstrap, jQuery

  • Some Experience with Documentation

  • Some Experience with ERP Migration

  • Experience with SQL

  • Familiar with PowerShell 

Education and/or Experience:

  • 4+ years of experience as a business analyst or system support or an equivalent combination of education and experience is required 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.