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Support Engineer

Posted 16 days ago

  • Expiry Date: 09 June 2022
  • Referral:

Job Description:

  • The Support Engineer will be responsible for providing top-layer sustainability of newsroom and various production systems and hands on technology while working closely with various teams across all systems and services.

  • Role requires an in-depth understanding of technologies spanning various newsroom tools and television production systems and workflows.


  • Candidate must have 5+ years of systems management experience with proven expertise in media and systems support.

  • An Associate Degree in a relevant technical discipline, or certificate from an accredited technical training institution.

  • Advanced to Expert level knowledge of Media Asset Management and Production suite of products and peripherals (AVID’s MediaCentral, Interplay MAM, Interplay PAM, iNews, Archives, etc...)

  • Experience and knowledge in overall media life cycle from capture to archive is a must.

  • Computing and network systems, standards, applications and methodologies.

  • Program/Project Management - Ability to communicate complicated technical issues in a straightforward and concise manner to audiences with widely varying levels of technical expertise.

  • Experience working with IT systems and web technologies, with a solid understanding of network protocols, standards, and fundamentals (e.g. DNS, TCP/IP, HTTP, FTP, SSH, VLANS, etc.)

  • Experience and knowledge in RDBMS databases (knowledge of Oracle and SQL is a plus). Building reporting and working with reporting tools is expected (knowledge of SSIS is plus).

  • Working knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows.

  • Scripting experience (Shell, Perl, Python, etc.) a plus.

  • Experience with modern television production methods and equipment.

  • ·Experience and working knowledge in modern monitoring platforms is required. Knowledge of Zenoss, Splunk, New Relic, App Dynamics are a plus.

  • Working knowledge of HD video and audio signal manipulation and signal routing.

  • Working knowledge of Audio/Video production system internals and design considerations.

  • Working knowledge of end-to-end post-production workflows including media ingest, edit, playback.

  • Working knowledge in ticketing lifecycle (end-to-end) and the ITIL process. Experience in ServiceNow is a plus.

  • Working knowledge of Video transcoding systems design, configuration and management, a plus, but not required.

  • Working knowledge of Avid server systems including ISIS/Interplay/AirSpeeds, a plus, but not required.

  • Working knowledge of various Archival storage technologies and systems like Oracle Front porch, IBM TSM library, S3 Object Store, Black pearl, LTO, and overall cloud storage, a plus, but not required.

  • Must be adept at building relationships within all technical & operational areas across organizations Willingness to work overtime and/or extended shifts, and on weekends and company holidays with short notice to meet the business needs.

  • Strong familiarity with broadcast production or video productions systems, including basic knowledge of non-liner editing tools (like Avid Media Composer).

  • Strong analytical and problem-solving skills.

  • Expert knowledge of Linux operating systems & associated scripting (Shell).

  • Experience with various other operating systems (Windows, Windows Server, Mac OSX, etc.).

  • Experience with various databases (Oracle, SQL).

  • Strong desire to learn and cross-train in new technologies and passion to maintain current knowledge of relevant technologies.

  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner.

  • Demonstrate strong skills in the areas of analysis, organization and escalation.

  • Strong sense of urgency and ability to triage competing priorities effectively.

  • Excellent communication skills and a cool, levelheaded approach.

  • Able to clearly & succinctly communicate actions and/or next steps.

  • Highly customer focused and very responsive. Listens, understands and acts.

  • Takes accountability for action items and requests even though including with requests outside of his/her direct control, following up and leaving nothing to chance.

  • Excellent, Customer-service skills, professional presence.

  • Able to effectively communicate technical information to technical and non-technical personnel.

  • Customer-service skills are a must in this position due to exposure to users at all levels of seniority.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.