- Expiry Date: 01 October 2021
As a C++ Software Maintenance Engineering Lead you will be responsible for leading a global team of C++ sw maintenance engineers and testers responsible for identifying and fixing production sw defects and establishing modern practices to increase and monitor SW reliability, quality and maintainability.
You will also:
Communicate directly with business customers and partners to understand and resolve problems both tactically (provide immediate relief/fix) and strategically (SRE)
Coordinate priorities with Support and Maintenance project manager
Communicate directly with lower levels of customer support organization
Communicate directly with customers as needed to understand requirements and ensure successful resolution of issues.
Work closely with R&D engineering team to ensure that upcoming new features are sufficiently covered with Supportability requirements
Identify, design and implement Supportability product improvements
Provide technical and non-technical leadership to other members of the maintenance team.
In addition to leading others, you will contribute directly to the tasks of the team: troubleshooting, coding, testing, etc.
Create and maintain processes and metrics to manage day to day operations of the maintenance team
Provide estimates of effort
Write product specifications, designs, and technical manuals.
Evaluate third-party products and specifications.
Provide feedback to peer performance reviews.
Perform other job related duties as assigned.
Bachelor's degree (or Master's degree) in Computer Science or equivalent experience
A quick mind that solves complex problems in a fast-moving environment
Able to learn quickly, independently, and with moderate supervision. You figure out what you need to do and how to do it, then do it.
Great sense of ownership and accountability not just for your own tasks/assignments, but team, organizational and company objectives as a whole
8+ years of working knowledge in wide variety of platforms and languages such as C++, .NET, Java, JS, Python, HTML5, etc.
5+ years of recent C++ experience or strong desire and aptitude to master C++ on the job
Experience and desire in leading a global team of SW maintenance engineers
Able to effectively communicate with customers and convey technical concepts to non-technical audiences
Even better if you have:
Test automation experience using gtest, Cucumber, Behave, Gherkin
Computer HW, Networking, TCP/IP Socket level communications experience
Experience in database design and creation of complex SQL queries, stored procedures, triggers and performance optimization
Preferred Retail experience, especially in the Convenience Store industry and Point of Sale systems
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.