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Service Center Associate

  • Location: Seven Hills
  • Job Type:Contract

Posted 20 days ago

  • Expiry Date: 30 October 2021

​​​Job Description:

CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH

  • PRIMARY PURPOSE: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

  • ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

  • Performs other duties as assigned. Supports the organization's quality program(s).

Requirements:

QUALIFICATIONS:

  • Education & Licensing: High school diploma or GED required.

  • Experience: One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

  • Skills & Knowledge: Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

  • WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.

  • Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.