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Senior Technical Support Engineer

Posted 20 days ago

  • Expiry Date: 02 October 2023

​"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

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Job Title:  Senior Technical Support Engineer

Location:  Orlando, FL 

Duration: 12 Months Contract     

Pay Rate: $ 40 to $46/hr.

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JOB DESCRIPTION:

  • The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve unexpected behavior or answer technical questions about the Client software and platform. 

  • In this role you will work with our government customers and partners on our full catalog of services including Automation, Service Management, Platform Technologies, Performance, Integrations, and User Experience 

  • Highly experienced in their ability to troubleshoot difficult technical issues with ease  

  • Strong object-oriented programming skills in Javascript  

  • Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML  

  • Working knowledge of the components in a web applications stack  

  • Experience with relational databases such as MySQL  

  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems  

  • Strong personal commitment to quality and customer service  

  • Ability to work with high-value customer administrators and developers    

  • Understanding of basic networking and system administration.  

  • We value a work-life balance while also collaborating through consistent presence in the office  

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SKILLS :

  • Ability to read Java  

  • Working knowledge of ServiceNow Platform  

  • Fundamental understanding of Linux and/or UNIX knowledge  

  • A fundamental understanding of IT service management and the ITIL business process  

  • Web Services (consuming or providing) (SOAP, REST)  

  • Data Extraction Technologies (e.g. JDBC, ODBC)  

  • Any bi-directional, automated integration between two systems  

  • Understanding of remote administration via SSH, SNMP, WMI, Powershell.  

  • Strong Familiarity with Eclipse IDE  

  • A fundamental understanding of ITSM, ITIL, and/or CMDB  

  • Strong Experience with relational databases (e.g. MySQL, Oracle)  

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EDUCATION

  • Bachelor's Degree (or equivalent working experience) in Computer Science (or related) with a min of 5-8+ years of experience in a professional setting  

  • Master's degree in Computer Science (or related)nice to have  

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#INDCNT

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About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.