- Expiry Date: 02 October 2023
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Senior Technical Support Engineer
Location: Orlando, FL
Duration: 12 Months Contract
Pay Rate: $ 40 to $46/hr.
The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve unexpected behavior or answer technical questions about the Client software and platform.
In this role you will work with our government customers and partners on our full catalog of services including Automation, Service Management, Platform Technologies, Performance, Integrations, and User Experience
Highly experienced in their ability to troubleshoot difficult technical issues with ease
Working knowledge of the components in a web applications stack
Experience with relational databases such as MySQL
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Strong personal commitment to quality and customer service
Ability to work with high-value customer administrators and developers
Understanding of basic networking and system administration.
We value a work-life balance while also collaborating through consistent presence in the office
Ability to read Java
Working knowledge of ServiceNow Platform
Fundamental understanding of Linux and/or UNIX knowledge
A fundamental understanding of IT service management and the ITIL business process
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
Understanding of remote administration via SSH, SNMP, WMI, Powershell.
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB
Strong Experience with relational databases (e.g. MySQL, Oracle)
Bachelor's Degree (or equivalent working experience) in Computer Science (or related) with a min of 5-8+ years of experience in a professional setting
Master's degree in Computer Science (or related)nice to have
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.