Job Description:

• Duties: The main purpose of this role is to strategize, coordinate, create and execute Provider schedules to most efficiently and effectively serve all stakeholders and the needs of the business.

Duties and Responsibilities:

• Establish concierge level relationships with assigned providers.

• Work with providers to understand their preferences (e.g. availability, territory, etc.) and balance with the needs of the business.

• Create and execute daily provider schedules based on staffing and patient needs.

• Review daily schedules for accuracy and release schedules when final.

• Map out provider and patient locations and availability to create a daily route for the providers.

• Communicate effectively with the department through email about provider's schedule status, leads to call, and any daily assignments.

• Place reminder calls to patients with upcoming appointments. Calls are recorded for quality assurance and compliance.

• Respond to emails/calls throughout the day from providers, schedulers, and upper management in a timely manner.

• Meet or exceed individual and department service levels and service standards.

Competencies:

• Customer Focus - Acts with a customer-first mindset by establishing and maintaining effective relationships with internal and external stakeholders to earn and keep their trust and respect.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

• Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies.

• Dealing with Ambiguity - Can effectively cope with change, shift gears comfortably, and have the ability to juggle competing priorities.

• Learning and Applying Quickly- Learns quickly when facing new problems, and experiments and will try anything to find solutions, enjoys the challenge of unfamiliar tasks.

Skills:

• computer literacy skills a must including excel and email.

• Organizational skills.

• Strategic planning and scheduling skills.

• Time-management skills.

• Verbal and written communication skills.

• Critical thinking skills.

• Quick-learning skills.

• Detail-oriented.

Keywords:

Education: High school Diploma Some College

Skills and Experience:

Required Skills:

• ORGANIZATIONAL SKILLS

Additional Skills:

• SCHEDULING

• STRATEGIC PLANNING

• STAFFING

• TRANSLATING

• DETAIL-ORIENTED

• QUALITY ASSURANCE

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.