- Expiry Date: 14 February 2022
3 years Training experience and expertise in adult learning principles, minimum 1-2 years of experience in a regulated environment such as pharmaceutical or biotech
LOCATION U.S. – Seattle
The Training Specialist, Patient Operations Training is responsible for supporting training initiatives for the Patient Operations team by designing, developing and deploying training content to support projects within Patient Operations. The Training Specialist is responsible for the development of curricula and content related to Patient Operations. The Training Specialist partners with project managers, business delivery resources, and subject matter experts to understand the training gap, design and build the training content, and support training delivery to trainers as assigned.
This role based out of our corporate office in Seattle, WA, U.S. Travel within the U.S. may be required from time to time.
Responsibilities will include, but are not limited to the following:
Develop functional role training plans to support PPM projects, programs, and BPM-owned systems.
Develop multifaceted training delivery methods to utilize varied learning abilities within the workforce.
Develop and conduct training on process and system change.
Coordinate and lead, as needed, training sessions, both in person and over virtual platform for our team globally.
Identify learning and training gaps and advise training manager on mitigation solutions.
Support blended learning approach by creating classroom materials and content in tandem with e-learning principles.
Partner with SMEs, and other business resources for content creation
Comply with applicable Standard Operating Procedures (SOP’s) and regulations.
Skill and Knowledge Requirements:
Ability to work independently
Ability to rapidly solve problems and deal with organizational complexity
Ability to prioritize and complete work with sense of urgency based on criticality
Demonstrated ability to work as part of a team
High level of interpersonal and communication skills (written and verbal)
Knowledge of applicable regulations and standards
High attention to detail skills
High organization skills with ability to multi-task several tasks in parallel
Project coordination or management skills
Customer focused relationship skills
Proficient computer skills with Microsoft Word, Excel, PowerPoint, SmartSheet and training software
Qualifications and Experience Requirements:
Required minimum 3 years of training experience and expertise in adult learning principles
Strong knowledge of adult learning principles
Experience designing for a variety of instructional delivery methods and media including face-to-face, virtual, and web-based learning.
Skills in creating KPIs and analysis of metrics to measure the quality of training
Preferred but not Required:
Required Minimum 1-2 years of experience in a regulated environment
Experience in Cellular Therapy or Stem Cell Transplant programs
Skills in creating effective KPIs and analysis of training metrics
Knowledge of systems such as Learning Management Systems, Document Management Systems
About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.