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Project Manager

Posted 26 days ago

  • Expiry Date: 01 December 2021

Job Description:

  • Our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

Responsibilities:

  • Plans and manages multiple projects for higher-risk financial institutions end-to-end

  • Delivers project schedules, status reports and dashboards

  • Delivers meeting agendas and minutes

  • Defines project task priorities, dependencies within project structure

  • Defines project priorities between multiple projects

  • Applies risk mitigation and contingency planning

  • Communicates with project resources and cross functional teams issues/impacts to schedule

  • Deliver high level of customer service as measured by Customer SAT

  • Use of Customer Relationship Management (CRM) tools such as Pivotal (queue, prioritization, cycle time measures) to deliver work

  • Defines and implements new processes for onboarding products

  • Utilizes existing process and leverages experiences from previous projects

  • Delivers reports on process improvement initiatives

  • Delivers reports on new team processes for onboarding new product implementations

  • Understands internal influences in the organization

  • Understands what's important to the project and priorities

  • Encourages successful communication among team members

  • Drives team members to shared vision

  • Clarifies information, communicates and closes gaps, resolves issues and manages the details

  • Understands broader scope and constraints

  • Provides work breakdown structure for project planning and scope definition

Attributes:

  • Highly organized with attention to quality work

  • Follows key project management methodology

  • Ability to problem solve, identify solutions and escalations

  • Ability to recognize change in project scope and adjust accordingly

  • Ability to recognize high-level opportunities for improvement and change

  • Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: database management, Microsoft Project (MPP), spreadsheets, word processing, or other business applications software

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.