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Program Manager, Customer Experience

Posted 14 days ago

  • Expiry Date: 03 June 2022

Job Description:

Who You Are:

  • You are a natural leader and facilitator; driven, organized and detail oriented; adept at facilitating actions and resolving conflicts; communicating with ease at all levels; working across functions as a great influencer, collaborator, and teammate.

  • You are highly resourceful, customer-focused and have an ability to work independently under time constraints.

  • You tackle end-to-end ownership and successfully deliver results in a fast-paced and dynamic business environment.

  • Team Player. You enjoy collaborating with, learning from, and teaching others so we all become better. You assume good intent in others, and actively do your part to make a positive work environment.

  • Synthesizer. You model how to distill a problem to its essence, to make it "as simple as possible, but no simpler." You crystallize the wisdom of the team and make the next steps obvious.

  • Elegant. You sweat the details to bring a beautiful elegance to everything you put your name to, and you make sure that the efforts of your team are well designed and coherent.

  • Reliable. You pride yourself in developing a sense of reliability in outcomes, timelines, and goals expectations that you set for yourself and your team.

  • Quality focused. You know what it takes to deliver quality, sustainable systems. You are passionate about high-quality delivery and the technology & knowledge that supports it.

  • Persistent: You are creative in finding ways to solve problems and dont let roadblocks stop progress.

What You'll Do:

  • Build positive relationships across multiple teams and leaders including IT, Engineering, Operations and Delivery Support, ensuring the right features are designed and delivered on time and with the highest quality, both internally and with partner teams.

  • Drive dependencies with teams across multiple business units at various levels.

  • Drive day-to-day progress of you assigned program and projects and keep various levels of management informed of project status and health.

  • Drive strategic and tactical decisions for your projects.

  • Build efficiency in communication and development process and guide the team to use project delivery processes to scope work effectively.

  • Remove team impediments, pursue issues and risks, craft mitigation plans and bring them up to appropriate decision makers.

  • Report project status to team members and management with the right level of detail and strategic importance.

  • Willingness to wear many hats and help where help is needed.

What You Need to Succeed:

  • Minimum of 3 years of experience as a project or program manager in software and/or related industry including experience through a complete life cycle on a product team.

  • Understanding of Agile, Lean and/or Scrum methodologies, ability to drive and develop new process(es) or methods.

  • Ability to understand and articulate complex technologies.

  • Exceptional customer focus and ability to use intuition, customer input and data to rapidly test and validate products and features.

  • Self-motivated and not afraid to tackle unknowns. Strong bias to action.

  • Strong verbal, presentation, and written communication skills with the ability to appropriately communicate with the intended audience.

  • Ability to work well across organizations and form relationships with a globally diverse workforce.

  • Experience with working with IT organizations.

  • Experience in Enterprise / B2B business a plus.

  • Interest in creative ways to handle a problem.

  • Bachelor's degree or equivalent work experience required.

  • Strong collaborator.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.