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Product Analyst

  • Location: Alpharetta
  • Job Type:Contract

Posted 10 days ago

  • Expiry Date: 17 December 2021

​​Job Description:

  • Support Money Network in our expansion in the SMB market.

  • Proactively work with clients and prospects support them in signing up for the Money Network service

  • Troubleshoot issues, and ensure that clients are supported from sign-up through to card funding.

  • Work across departments identify friction points in the process and address them.

  • Report up and escalate issues that need to be addressed by leadership.

  • Provide input into new features for Money Network SMB on boarding solutions based on client and prospect feedback.

  • Manage new client communications.

  • Emails on project status. Submit production requests.

  • Request new client user credentials. Manage Training calendar for new clients.

  • Internal communications. Create the monthly billing file.

  • Sales/client support for portal questions.

  • Client support liaison. Sales support assistance.

  • Partner reporting generation.

  • Weekly and monthly business reporting.

  • Ad hoc reporting & Data cube report.

  • Power BI dashboard input and management.

  • SharePoint management.

  • Comfortable with data & Excel experience.

  • Ability to use databases to pull information.

  • Ability to work with Sales, Product, and Customers.

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.