​JOB DESCRIPTION:

 Qualifications: 

• This is remote however, we are looking to interview from Phoenix and/or Salt Lake City, Utah Qualifications Skills and Requirements:

• 1+ years of experience in banking/financial services industry.

BS/BA Degree preferred.

Call center experience preferred.

Knowledge of regulatory requirements that impact financial services.

Proficient in MS Office software.

Responsibilities: 

• They will assist with a variety of client requests including but not limited to; online banking navigation, wires, transactions detail, DDA, MMA, CMMA account maintenance, adding additional accounts, credit and debit card, bill pay, mobile deposit, and PPP loans.

This position will:

• Answer incoming calls/Emails from clients needing help with all their banking needs • Learn and help pilot a new chat feature we will be launching in 2022.

• Demonstrate white glove customer service in handling al customer requests for the Startup  Banking clientele.

• Problem solve and assist clients with account research • Maintain a strong work ethic in a fast-paced environment multi-tasking when necessary.

• Work with internal partners to ensure RMS tickets are completed accurately and submitted in a timely manner.

• Excellent written and verbal communication skills with the ability to convey information effectively and tactfully.

• Partner with Startup Banking sales team ensuring client requests are handled accurately and in a timely manner, escalating appropriately as needed.

• Demonstrate the ability to read/report team metrics pointing out trends and areas of improvement.

• Strong attention to detail.

• Drive service innovation and transformation through automation, self-service capabilities, and channel integration

SKILLS REQUIRED:

• Microsoft office and database products    

• Client Support

• Customer support/Technical Support

• Banking Experience 

• Call center Experience 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.