Job Description:

Basic Qualifications for Consideration:

The service advisor will be responsible for making outbound calls using a script, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Duties and Responsibilities:

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

• Make consistent outbound calls

• Ability to memorize, recall, or research answers quickly

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

• Ability to learn and follow all customer service procedures and policies

• Strive to meet and go above personal and team targets, goals, and quotas

• Aim for customer resolution

• Record, organize and file customer interactions and profile/account changes

• Hours and Work Schedule

• Hours per Week: 40 hours

• Work Schedule: 10:00am-6:30pm

• Must work Monday - Friday     

• Onsite - works 5 days in the office

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.