Outbound Call Center Representative
- Location: Johnston
- Job Type:Contract
Posted 23 days ago
- Expiry Date: 11 June 2023
- Referral: email@example.com
Basic Qualifications for Consideration:
The service advisor will be responsible for making outbound calls using a script, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.
Duties and Responsibilities:
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Make consistent outbound calls
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution
Record, organize and file customer interactions and profile/account changes
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: 10:00am-6:30pm
Must work Monday - Friday
Onsite - works 5 days in the office
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.