- Expiry Date: 03 July 2022
- Referral: email@example.com
Weekly Work Schedule for these roles - *Monday – Friday 10:00am – 7:00pm CST
Responsible for helping Client internal and external customers with questions or concerns regarding customer accounts.
Responding to e-mails, calls, and web inquiries, the individual will utilize computerized systems, foundational knowledge of company products, and published materials/secondary resources to address routine operational inquiries.
Additionally, the associate will interact with other internal team members in Enterprise Business Services, Operations, and Sales in such a way as to meet and exceed the company’s objectives by performing the following duties.
Essential Duties and Responsibilities include the following:
Other duties may be assigned:
Monitor and resolve problems, questions, and/or inquiries from Client external customers as well as Client Drivers and Sales team members (among others) regarding customer account details (e.g., one-off changes to orders, requests for delivery information, and inquiries for relevant documents).
Triage/send incoming non-customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., Accounts Payable (AP) and Accounts Receivable (AR)) or other Client departments (e.g., Sales) as appropriate.
Build, maintain, and demonstrate an in-depth working knowledge of all technology and/or reports required (e.g., 9ci, e-Client ) to support customer requests.
Schedule route changes and goods/product pick-up (e.g., warehouse breakage, customer un-saleable, and return authorizations) to support Client delivery and sales associates.
Track/update required documentation and submit payment to ensure customer licenses are renewed/updated in a timely manner.
Verify/validate incoming information from potential new customers and forward it to Data Management Associate and local operations routing teams.
Edit existing customer/account information to ensure accurate and timely changes to relevant information are documented appropriately.
Work collaboratively with other internal team members and customers as needed to obtain required information and share results with appropriate stakeholders.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.