Job Description:

• Weekly Work Schedule for these roles - *Monday – Friday 10:00am – 7:00pm CST

Summary: 

• Responsible for helping Client internal and external customers with questions or concerns regarding customer accounts.

• Responding to e-mails, calls, and web inquiries, the individual will utilize computerized systems, foundational knowledge of company products, and published materials/secondary resources to address routine operational inquiries.

• Additionally, the associate will interact with other internal team members in Enterprise Business Services, Operations, and Sales in such a way as to meet and exceed the company’s objectives by performing the following duties.

Essential Duties and Responsibilities include the following: 

Other duties may be assigned:

• Monitor and resolve problems, questions, and/or inquiries from Client external customers as well as Client Drivers and Sales team members (among others) regarding customer account details (e.g., one-off changes to orders, requests for delivery information, and inquiries for relevant documents).

• Triage/send incoming non-customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., Accounts Payable (AP) and Accounts Receivable (AR)) or other Client departments (e.g., Sales) as appropriate.

• Build, maintain, and demonstrate an in-depth working knowledge of all technology and/or reports required (e.g., 9ci, e-Client ) to support customer requests.

• Schedule route changes and goods/product pick-up (e.g., warehouse breakage, customer un-saleable, and return authorizations) to support Client delivery and sales associates.

• Track/update required documentation and submit payment to ensure customer licenses are renewed/updated in a timely manner.

• Verify/validate incoming information from potential new customers and forward it to Data Management Associate and local operations routing teams.

• Edit existing customer/account information to ensure accurate and timely changes to relevant information are documented appropriately.

• Work collaboratively with other internal team members and customers as needed to obtain required information and share results with appropriate stakeholders.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.