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"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Description:

Job Responsibilities:

• Receive, investigate, and promptly resolve customer inquiries accurately. Address customer service issues via phone, email, chat, and TEAMS. Ensure clear documentation of all customer communications. Educate callers to achieve first-contact resolution. Interact proficiently through multiple channels: Chat, Phone, E-mail, and TEAMS. Successfully pass required testing. Mandatory participation and attendance. Flexible for schedule rotations, adhering to assigned schedules. Willingness to work overtime when required.

Job Qualifications:

Education:

• High School Diploma or equivalent.

Experience:

• Minimum 1 year of experience in a customer service support role.

Skills/Certifications:

• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

• Proficient oral and written communication skills.

• Proficient in interpersonal and organizational skills.

• Exceptional time management skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Strong decision-making and problem-solving abilities.

• If current company employee, must meet minimum performance expectations.

• Clear and concise verbal and written communication while multitasking.

Role and Expectations:

• Our team is responsible for interacting with Medicare members, requiring specific skills such as patience, active listening, empathy, and a dedication to helping others.We're not a standard call center. Our focus is on delivering high-quality interactions, prioritizing quality over quantity.While we track average handle time, we don't have a call quota. Our goal is to ensure every interaction is meaningful and helpful.Given our CMS contract, there's rigorous auditing to ensure compliance with expectations set by.

Role and Expectations:

• Our team is responsible for interacting with Medicare members, requiring specific skills such as patience, active listening, empathy, and a dedication to helping others.

• We're not a standard call center. Our focus is on delivering high-quality interactions, prioritizing quality over quantity.

• While we track average handle time, we don't have a call quota. Our goal is to ensure every interaction is meaningful and helpful.

• Given our CMS contract, there's rigorous auditing to ensure compliance with expectations set by.

Diverse Backgrounds:

• Previous phone experience is valuable, but success has also been seen in candidates from retail and nursing home backgrounds.

• We don't mandate prior call center experience, recognizing that skills from various fields can translate effectively.

Technical Proficiency:

• Candidates must be comfortable using computers and troubleshooting system and phone issues independently.

• Note: Satellite internet connections are not compatible with our phone system.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.