- Expiry Date: 25 September 2023
- Referral: firstname.lastname@example.org
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Minimum 1 year of experience in a customer service support role from Medicare and Medicaid side.
Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Proficient oral and written communication skills.
Proficient in interpersonal and organizational skills.
Exceptional time management skills.
Ability to work independently and collaboratively in a fast-paced environment.
Strong decision-making and problem-solving abilities.
If current company employee, must meet minimum performance expectations.
Clear and concise verbal and written communication while multitasking.
Receive, investigate, and promptly resolve customer inquiries accurately. Address customer service issues via phone, email, chat, and TEAMS. Ensure clear documentation of all customer communications. Educate callers to achieve first-contact resolution. Interact proficiently through multiple channels: Chat, Phone, E-mail, and TEAMS. Successfully pass required testing. Mandatory participation and attendance. Flexible for schedule rotations, adhering to assigned schedules. Willingness to work overtime when required.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.