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Medicare & Medicaid Call center Rep. - Remote

Posted about 1 month ago

  • Expiry Date: 25 September 2023
  • Referral: 230832@accuick.com

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

job Description:

Experience:

  • Minimum 1 year of experience in a customer service support role from Medicare and Medicaid side.

Skills/Certifications:

  • Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

  • Proficient oral and written communication skills.

  • Proficient in interpersonal and organizational skills.

  • Exceptional time management skills.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Strong decision-making and problem-solving abilities.

  • If current company employee, must meet minimum performance expectations.

  • Clear and concise verbal and written communication while multitasking.

Job Responsibilities:

  • Receive, investigate, and promptly resolve customer inquiries accurately. Address customer service issues via phone, email, chat, and TEAMS. Ensure clear documentation of all customer communications. Educate callers to achieve first-contact resolution. Interact proficiently through multiple channels: Chat, Phone, E-mail, and TEAMS. Successfully pass required testing. Mandatory participation and attendance. Flexible for schedule rotations, adhering to assigned schedules. Willingness to work overtime when required.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.