Job Description:

Summary:

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Return authorization management and logistics processing of return shipments from customers to warehouse, including reconciling claims, invoice discrepancies, inventory variance, and product disposition.

• Work closely with Warehouse Operations, Logistics, Transportation, Finance, and Supply Chain teams.

• All other duties as assigned.

REQUIRED KNOWLEDGE, EDUCATION AND/OR EXPERIENCE:

• Bachelors degree or equivalent combination of education and experience.

• Advanced Excel required: V-lookups, Pivot Tables, Macros, etc.

• SAP experience required

• Understands the order life cycle as it relates to Warehouse, Logistics, and Supply Chain operations.

• Demonstrated ability to analyze information to identify and recommend appropriate course of action.

• Apply problem-solving skills to address issues and work through others for sustainable resolution.

• Experience with materials management, master scheduling, or production planning helpful.

• Order management and customer service experience helpful.

• Experience with inventory management and warehouse operations.

• Able to read, prepare, interpret, and understand logistics documentation to ensure accuracy and determine actions for customer returns processing and resolution.

• Works on problems of routine scope requiring data analysis and reporting from system and non-system sources.

• Exercises judgment within defined practices and policies in selection of methods and techniques to determine solutions.

• Possesses general knowledge of logistics operations related to order management, logistics operations, and inventory controls.

• Able to identify issues within the delivery cycle and make recommendations for resolution to authorize standard returns and determination of claims.

• Excellent communication skills are critical when speaking with internal/external customers.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.