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LMS Administrator Specialist

Posted 4 days ago

  • Expiry Date: 13 June 2022

Job Description:

  • This position is responsible for New Hire Orientation Process (NHOP) for the Summit West Cell Therapy Operations organization, from end to end, as well as the accurate and timely processing of all training requests related to NHOP.

  • This position works with Department Managers to maintain current and accurate training curriculum(s) and assignments for GMP employees.

  • This position will provide technical support to the business as required for use of the Learning Management System.

  • The specialist assists in determining training solutions that adhere to the Site Training program.

  • Must have the ability to communicate information across all employee levels.

  • This position reports to the Senior Manager, GMP Training.

  • This role supports S12 operations.

  • This role is a member of the Quality Systems Organization.

REQUIRED COMPETENCIES:

  • Knowledge, Skills, and Abilities:

  • Must have basic GMP and Quality knowledge.

  • Intermediate skills to navigate a document management system (DMS) and Learning Management System (LMS).

  • Must be able to properly communicate e-mails and routine business matters with management with high level of accuracy.

  • Must demonstrate basic writing skills and be able to follow technical reports.

  • Must be action-oriented and customer-focused and possess learning agility.

  • Excellent organizational and written skills.

  • Ability to work independently, have a high degree of accountability and accuracy of work.

  • Intermediate skills in design, development, and implementation of training.

  • Proficient in MS Outlook, Word, Excel and PowerPoint.

  • Education and Experience:

  • Bachelor’s degree preferred

  • 3 or more years of relevant systems experience in a regulated industry required, preferably in Life Sciences.

  • Learning Management System (LMS) background preferred.

  • An equivalent combination of education and experience may substitute

DUTIES AND RESPONSIBILITIES:

  • Administers the electronic Learning Management and Training Management request system;

  • Creates and maintains GMP curricula, and user groups for all supported functional areas and assigns them accordingly;

  • Provides reports/queries/metrics as requested from Learning Management System for compliance and supports miscellaneous requests;

  • Collaborates with internal IT to provide LMS troubleshooting;

  • Recognizes and resolves training discrepancies. Communicates any such occurrence and corrective action to affected personnel;

  • Reviews and approves accuracy of documents for training information and updates document effective dates through companies Document Management systems (DMS);

  • Manages, schedules, and coordinates training for GMP courses;

  • Organizes and prepares training course materials such as handouts, supplies and visual materials;

  • Amends and revises materials as necessary, in order to adapt to changes that occur;

  • Uploads training scores as appropriate into LMS;

  • Maintains Curriculum Catalog on all curricula data that is inputted into the LMS to ensure integrity across all users;

  • Authors documents regarding LMS processes, policies and training in DMS as necessary;

  • Acts as a support fielding questions and issues from internal customers related to the business and systems;

  • Files all training documentation (hard copy) and provides general administrative support of department as required;

  • Trains new team members and provides one-on-one coaching to LMS learners, management or designee;

  • Grant security roles as appropriate;

  • Contributes to completion of training system-related objectives as assigned;

  • Performs other tasks as assigned;

WORKING CONDITIONS (US Only):

  • Intermittent walking and sitting to perform job functions; however, ability to sit or stand for extended periods of time may be necessary.

  • Physical dexterity sufficient to use computers and documentation.

  • Will be located in primary office setup.

  • This job description is intended to describe the general nature and level of work being performed by the person assigned to this position.

  • The primary duties and responsibilities are intended to describe those functions that are essential to the performance of this job.

  • This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.

  • There are other duties and responsibilities that are considered incidental or secondary to the overall purpose of this job.

  • Employees holding this position will be required to perform any other job-related duties as requested by management.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.