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Lead/Sr. Cash Application Specialist

Posted about 1 month ago

  • Expiry Date: 28 November 2022
  • Referral: 218995@accuick.com

Job Description:

Summary:

  • The Supervisor Cash Applications is responsible for the management of all cash applications duties to ensure correct and accurate posting.

  • They will interface with both internal stakeholders, including Sales, and external customers to manage any account discrepancies. 

Essential Duties and Responsibilities include the following:

Other duties may be assigned: 

  • Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising associate performance; rewarding and disciplining associates; addressing complaints and resolving problems; and ensuring career development and succession planning. 

  • Work directly with third party banks as applicable to ensure proper and timely receipt of cash files to enable timely customer order release. 

  • Manage assigned team members to clear all unidentified transactions and address all unapplied cash daily to create clean receivables down to the invoice level. 

  • Work with third party vendor to ensure all proper application algorithms are in place and enable proper and complete cash application. 

  • Work with all cash rooms and Operations teams to ensure proper scanning and posting of cash to maintain clean aging. 

  • Manage assigned team members to clear open cases/disputes to keep Accounts Receivable clean; advise other teams of root cause of errors. 

  • Manage customer escalations and define rules governing open disputes to quickly clear disputed items to optimize customer experience. 

  • Develop an expertise in and be able to train employees on commonly used systems; including 9Ci, SalesForce, Banking software, etc. 

  • Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience. 

  • Review, recommend, and align on Key Performance Indicators (KPIs) with manager and set expectations for the team. 

  • Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes.

Competencies: 

  • To perform the job successfully, an individual should demonstrate the competencies of the Client Administrative Manager Leadership Competency Model. 

Qualifications: 

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  

  • The requirements listed below are representative of the knowledge, skill, and/or ability required.  

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience:  

  • Bachelor’s degree and 3-5 years’ job-related experience and/or training required; or equivalent combination of education and experience.  

  • Supervisory experience preferred. 

Language Skills: 

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  

  • Ability to write reports, business correspondence, and procedure manuals.  

  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

Mathematical Skills: 

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  

  • Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability:  

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: 

To perform this job successfully, an individual should have knowledge of:   

  • Accounting Software – Oracle AR.

  • Internet Software – Browsers and search engines.

  • Spreadsheet Software – Microsoft products.

  • Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software..

Summary:  

  • The Supervisor Cash Applications is responsible for the management of all cash applications duties to ensure correct and accurate posting. They will interface with both internal stakeholders, including Sales, and external customers to manage any account discrepancies. 

  • Essential Duties and Responsibilities include the following.  

Other duties may be assigned: 

  • Supervises a team of associates in the Trade Accounts Receivable (Trade AR) department and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  • Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising associate performance; rewarding and disciplining associates; addressing complaints and resolving problems; and ensuring career development and succession planning. 

  • Work directly with third party banks as applicable to ensure proper and timely receipt of cash files to enable timely customer order release. 

  • Manage assigned team members to clear all unidentified transactions and address all unapplied cash daily to create clean receivables down to the invoice level. 

  • Work with third party vendor to ensure all proper application algorithms are in place and enable proper and complete cash application. 

  • Work with all cash rooms and Operations teams to ensure proper scanning and posting of cash to maintain clean aging. 

  • Manage assigned team members to clear open cases/disputes to keep Accounts Receivable clean; advise other teams of root cause of errors. 

  • Manage customer escalations and define rules governing open disputes to quickly clear disputed items to optimize customer experience. 

  • Develop an expertise in and be able to train employees on commonly used systems; including 9Ci, SalesForce, Banking software, etc. 

  • Coach assigned team members to meet and exceed Service Level Agreements (SLAs) to achieve a high customer experience. 

  • Review, recommend, and align on Key Performance Indicators (KPIs) with manager and set expectations for the team. 

  • Partner with internal teams (Sales and Operations) as necessary to meet customer expectations for effective resolution of customer disputes. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.