Job Description:

Roles and Responsibilities:

• Imaging of Windows Devices to latest version 

• Provide 2nd Level Support 

• Unboxing and packing of equipment To/ From Remote locations 

• Must be able to follow schedules and perform administrative type tasks IMAC 

• Perform Hardware and Software Installations 

• Smart Hands Activities 

• Provide remote support for users traveling or at home. 

• Endpoint Encryption Troubleshooting – McAfee 

• Ability to work in Active Directory 

• Provide asset information within ticketing system to ensure an accurate asset database 

• Perform refresh of end user devices in alignment with refresh schedules 

• Assist with inventory activities as required weekly and monthly 

• Ensure local Inventory is up to date and correct 

• Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day 

• Ability to work within Service Now 

• Strong ability to interact with Customers 

• Proper Documentation of End User Issues within Service Now 

• Backup and Restoration of End User Data 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.