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L2 Field Service Officer (Win)

  • Location: Schaumburg
  • Job Type:Contract

Posted about 1 year ago

  • Expiry Date: 04 December 2022
  • Referral:

Job Description:

Roles and Responsibilities:

  • Imaging of Windows Devices to latest version 

  • Provide 2nd Level Support 

  • Unboxing and packing of equipment To/ From Remote locations 

  • Must be able to follow schedules and perform administrative type tasks IMAC 

  • Perform Hardware and Software Installations 

  • Smart Hands Activities 

  • Provide remote support for users traveling or at home. 

  • Endpoint Encryption Troubleshooting – McAfee 

  • Ability to work in Active Directory 

  • Provide asset information within ticketing system to ensure an accurate asset database 

  • Perform refresh of end user devices in alignment with refresh schedules 

  • Assist with inventory activities as required weekly and monthly 

  • Ensure local Inventory is up to date and correct 

  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day 

  • Ability to work within Service Now 

  • Strong ability to interact with Customers 

  • Proper Documentation of End User Issues within Service Now 

  • Backup and Restoration of End User Data 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.