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L2 Field Service Officer (MAC)

Posted about 1 month ago

  • Expiry Date: 04 December 2022
  • Referral: 219377@accuick.com

Job Description:

Roles and Responsibilities: 

  • Setup and configuration of all MAC OS systems 

  • Knowledge in Zero Touch Deployment for MAC’s 

  • Provide 2nd Level Software Support 

  • Knowledge of JAMF 

  • Experience with JAMF self-service management and command line 

  • Imaging and reimaging of MAC’s Laptops to latest OS Version 

  • Diagnosing and Troubleshooting MAC related OS and Hardware problems 

  • IMAC 

  • Perform Software Installations on all apple devices 

  • Smart Hands Activities 

  • Provide remote support for users traveling or at home. 

  • Provide VPN support on Mac devices 

  • Provide accurate asset information within ticketing system to ensure an accurate asset database 

  • Perform refresh of end user devices in alignment with refresh schedules 

  • Assist with Mac inventory activities as required weekly and monthly 

  • Proper Documentation of End User Issues within Service Now 

  • Backup and Restoration of End User Data 

  • Create, modify, and maintain MAC processes and policies 

  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day 

  • Ability to work in Active Directory for Windows if needed 

  • Ability to work within Service Now 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.