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L2 Desktop Support Analyst (Bulk Hiring)

  • Location: San Antonio
  • Job Type:Contract

Posted 5 days ago

  • Expiry Date: 11 June 2022

Required Experience, Skills and Qualifications

Tech Skills:

  • 2 years of Technical helpdesk or technical call center experience is necessary.

  • Disciplined, systematic problem-solving skills required.

  • Hands-on work experience with the following:

  • Windows Operating systems

  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000

  • Servers: Windows 2000, Windows 2003, Windows 2008,

  • Knowledge of Active Directory, Exchange 2003/2007

  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, and ServiceNow

  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

  • Internet browsers (e.g. Explorer, Chrome, Firefox),

  • Current experience with troubleshooting VPN and remote dial-in user     s

  • Support for laptop, desktops, printers, and apple products

  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc

  • Experience with troubleshooting VOIP issues

  • Understanding how to read and collect log files for applications

  • Experience with remotely installing software using PowerShel

Experience:

  • Helpdesk: 1 year (Required)

  • 2 years of remote troubleshooting experience

  • 1 year of call center experience

  • Current A+ certificate or relevant hands-on experience

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.