Required Experience, Skills and Qualifications

Tech Skills:

• 2 years of Technical helpdesk or technical call center experience is necessary.

• Disciplined, systematic problem-solving skills required.

• Hands-on work experience with the following:

• Windows Operating systems

• Clients: Windows7, Windows Vista, Windows XP, Windows 2000

• Servers: Windows 2000, Windows 2003, Windows 2008,

• Knowledge of Active Directory, Exchange 2003/2007

• ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, and ServiceNow

• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

• MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

• Internet browsers (e.g. Explorer, Chrome, Firefox),

• Current experience with troubleshooting VPN and remote dial-in user     s

• Support for laptop, desktops, printers, and apple products

• Others: Adobe Acrobat and other common desktop applications like Winzip, etc

• Experience with troubleshooting VOIP issues

• Understanding how to read and collect log files for applications

• Experience with remotely installing software using PowerShel

Experience:

• Helpdesk: 1 year (Required)

• 2 years of remote troubleshooting experience

• 1 year of call center experience

• Current A+ certificate or relevant hands-on experience

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.