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L2 Desktop Support Analyst

  • Location: San Antonio, Bexar, Texas
  • Job Type:Contract

Posted 7 days ago

  • Expiry Date: 13 October 2021

Job Description:

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), Iphones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.

  • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

  • Backing up and restoring user data, settings and associated systems administration activities

  • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts

  • Assist on Incident and Problem management activities

  • Be available for On-call support on need basis & as business demands

  • Adhere to ticket response and resolution SLA’s as agreed upon with the customer

  • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

  • Experience-based Windows 7 support

  • Configuration/imaging

  • Installation environment

  • General Windows OS troubleshooting

  • Hardware support and troubleshooting

  • Troubleshooting hardware issues

  • Replacing desktop/laptop hardware

  • Installation of peripheral devices

  • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)

  • Strong Microsoft Operating System installation and troubleshooting skills

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.