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IT Support Technician - Remote

Posted 22 days ago

  • Expiry Date: 17 December 2022
  • Referral: 220034@accuick.com

Job Description: 

PRIMARY PURPOSE:

  • To serve as a system support quality assurance lead with the responsibility of providing leadership for overall support quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve complex technical problems; to create and manage escalation procedures and ensure service levels are maintained; to perform required documentation and monthly quality ticket review; and track and monitor issues ensuring resolution in a timely manner. 

ESSENTIAL FUNCTIONS and RESPONSIBILITIES 

  • Provides leadership, direction, and support to a team of IT Support colleagues.

Requirements:
QUALIFICATIONS 

Education & Licensing 

  • Bachelor's degree from an accredited college or university preferred. 

Experience 

  • Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required. Supervisory experience preferred. 

Skills & Knowledge 

  • Excellent customer service skills.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.