- Expiry Date: 17 December 2022
- Referral: email@example.com
To serve as a system support quality assurance lead with the responsibility of providing leadership for overall support quality; to provide guidance and mentoring; to provide an escalation quality validation point; to identify, research and resolve complex technical problems; to create and manage escalation procedures and ensure service levels are maintained; to perform required documentation and monthly quality ticket review; and track and monitor issues ensuring resolution in a timely manner.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Provides leadership, direction, and support to a team of IT Support colleagues.
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required. Supervisory experience preferred.
Skills & Knowledge
Excellent customer service skills.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.