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IT Support Technician

  • Location: Indianapolis
  • Job Type:Contract

Posted about 1 month ago

  • Expiry Date: 14 August 2022
  • Referral:

Job Description:


  • To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.


  • Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).

  • Issues are reported via email. Provides moderate to complex troubleshooting and software development issues as needed. Communicates high visibility issues to immediate supervisor.

  • Escalates calls to the appropriate departments as needed. Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.


  • Performs other duties as assigned. Supports the organization's quality program(s).


  • Education & Licensing Bachelor's degree from an accredited college or university preferred.

  • Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Sedgwick propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge:

  • Excellent customer service skills Proven understanding and quality

  • Good knowledge of service center processes and procedures PC literate, including Microsoft Office products

  • Analytical and interpretive skills

  • Strong organizational skills

  • Excellent interpersonal skills

  • Good judgment and discretion skills

  • Ability to manage multiple projects and set priorities

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

  • Ability to complete required number of monthly quality monitors


  • When applicable and appropriate, consideration will be given to reasonable accommodations.

  • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

  • They are not intended to constitute a comprehensive list of functions, duties, or local variances.

  • Management retains the discretion to add or to change the duties of the position at any time.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.