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IT Support Technician

Posted 24 days ago

  • Expiry Date: 27 June 2021

Job Description:

  • Primary Purpose: To understand and help define requirements and perform analysis for various strategic and tactical projects for the purpose of developing or modifying simple to moderately complex software programs to meet the desired business need. This will include developing and submitting requirements to programmers, holding review sessions to discuss the requirements or desired system functions with developers, quality analysts, and management and potentially performing the development function if applicable.

Essential functions and responsibilities: 

  • Performs complex analysis of data and system, including loading and balancing creation of derived fields and formatting, process flows, data diagrams.

  • Performs all development tasks required to ensure the accuracy of each software program within the specified timeframes.
    Develops skills and knowledge in required development language to perform required tasks.
    Works closely with management on assigned projects from inception trough implementation ensuring adequate internal communication and user involvement is maintained.

  • Analyzes client and customer needs as required and assists in the requirements process, development, and unit testing of simple to moderately complex code.
    Proactively obtains information needed for the successful development of software programs.
    Develops and tests software using Informatica, PL/SQL, Progress 4GL, or other programming languages as specified.
    completes required documentation as needed to provide a full and clear history of development and changes.
    Investigates issues and develops resolution in a timely manner with a technical author.
    Follows pre-established departmental standards and guidelines as they pertain to design and development; adheres to the goal of delivering and maintaining the highest quality of customer servcies to our clients.
    Provides feedback and suggestions to improve process to IT management.
    Works closely with project managers to meet and complete project milestones accurately and on time.

Additional Functions And Responsibilities

  • Performs other duties as assigned.

  • Supports the organization's quality program(s).
    Travels as required.


  • Fair understanding of common Unix commands.

  • Basic understanding of Web Services.

  • Knowledge of Microsoft Azure and Power BI applications.

  • Have worked with data transfer using ftp/sftp, uucp, and Web Services.

  • Have experience using document source control software.

  • Have experience in writing queries to extract data from a database using SQL and Progress.

  • Capable of understanding the code and ability to resolve support tickets within the SLAs timely with minimal supervision

  • Experience in using Microsoft Office tools like Excel, Word, Powerpoint, and Outlook.

  • Excellent verbal and written communication skills.

Skills & Knowledge

  • Excellent oral and written communication skills

  • PC literate, including Microsoft Office products

  • Excellent interpersonal skills

  • Strong organizational skills

  • Ingenuity and creativity

  • Logical approach to problem solving

  • Analytical capabilities

  • Ability to work under pressure

  • Attention to detail

  • Tenacity and patience

  • Understanding of business processes and constraints

  • Ability to work in a team environment

  • Ability to meet or exceed Performance Competencies

  • Proven ability to work with a specific software development technology pertinent to the department's needs and goals.

  • WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.

  • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

  • Physical: Computer keyboarding, travel as required

  • Auditory/Visual: Hearing, vision and talking

  • NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

  • The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Education & Licensing

  • Bachelor's degree from an accredited college or university preferred. Major in Information Systems or Computer Science preferred. Language development courses in a relevant and applicable language and/or business analytical experience preferred. Education in interpreting user requirements, business applications design and development of business applications strongly preferred.

Education and Experience:

  • Five years of software development experience required.

  • Ability to support applications using Progress 4GL/ABL, C# / ASP.NET, Azure, Power BI, Oracle

  • Experience with version control software (Smart SVN, Tortoise SVN, Git, GitHub)

  • Experience with test-driven development (ABLUnit Unit Testing or equivalent)

  • Excellent knowledge of Progress Relational Databases

  • Experience with Scrum/Agile development methodologies and release processes would be a plus.


  • PHP

  • JAVA


  • Additional





  • C++


  • C#

  • KORN






  • PERL

  • PL/SQL





  • SQL




About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.