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"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Description:

• This role provides primary tier one telephone and remote support for user technologies.

• Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.

• May serve as backup for walk in or field support.

• Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.

• Provide primary support to resolve issues relating to computer and printer repair.

• May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.

• Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

• Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.