- Expiry Date: 19 October 2023
- Referral: email@example.com
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
This role provides primary tier one telephone and remote support for user technologies.
Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
May serve as backup for walk in or field support.
Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
Provide primary support to resolve issues relating to computer and printer repair.
May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.
Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.