Back to Job Search

IT Support Specialist

Posted 3 days ago

  • Expiry Date: 19 October 2023
  • Referral:

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Description:

  • This role provides primary tier one telephone and remote support for user technologies.

  • Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.

  • May serve as backup for walk in or field support.

  • Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.

  • Provide primary support to resolve issues relating to computer and printer repair.

  • May monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.

  • Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.

  • Requires experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.