- Expiry Date: 07 July 2021
Normal Day-to-Day Duties
Imaging and setting up laptops for new hires, contractors, or break/fix situations.
Troubleshooting tickets that come into queues for various sites, both in the form of remote support and in-person after users return to the office.
Both hardware and software troubleshooting will be needed, with the ability to think on his/her feet and research solutions when needed.
Assisting users with setting up VPN and/or RSA tokens remotely for use with VPN.
Troubleshooting various conferencing issues, especially while people are currently working remotely more than in-house at branches.
Inventory and decommission hardware when needed.
Ability to multi-task is essential, as is good customer service skills both in written and over-the-phone conversations.
Previous experience with imaging software like SCCM would be preferred, but imaging PCs and laptops in general would be fine too.
Microsoft Office applications â€“ Outlook, Teams, Word, Excel, and PowerPoint are the most commonly used apps, but it is not limited to knowledge of only the core Office apps.
Cisco AnyConnect VPN client preferred, but knowledge of VPN clients in general would be good.
Many different suites of software are commonly used, just to name a few: Adobe products; AutoCAD; SAP; various Microsoft products; various driver and tool sets; various web browsers â€“ Chrome and Microsoft Edge are our defaults; CyberArk or admin rights suites; Avaya; various BlueCoat agents. Any proficiency in those apps would be good, but as I said before, the ability to troubleshoot general software issues is also needed with the ability to learn and troubleshoot new software on the fly.
Ability to use ServicePoint for ticketing or request tracking purposes, or having previous experience with other ticketing/request software suites.
Having previous experience using remoting software. We currently use Bomgar for remote support but if he/she has SCCM, Remote Desktop, etc. experience with doing remote support, then he/she should be able to learn Bomgar.
Conferencing apps mostly used but not limited to: Microsoft Teams (big emphasis on using and troubleshooting Teams), WebEx, Vidyo.
Certifications â€“ nice to have but not necessarily required A+
Microsoft Desktop certifications â€“ there are a lot of potential Microsoft certs, but a lot of them would apply
Network+ or Security certs are good too to show well-roundedness, but not required
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.