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IT Support Specialist

  • Location: Brookfield
  • Job Type:Contract

Posted 13 days ago

  • Expiry Date: 07 July 2021

Job Description:

Normal Day-to-Day Duties

  • Imaging and setting up laptops for new hires, contractors, or break/fix situations.

  • Troubleshooting tickets that come into queues for various sites, both in the form of remote support and in-person after users return to the office.

  • Both hardware and software troubleshooting will be needed, with the ability to think on his/her feet and research solutions when needed.

  • Assisting users with setting up VPN and/or RSA tokens remotely for use with VPN.

  • Troubleshooting various conferencing issues, especially while people are currently working remotely more than in-house at branches.

  • Inventory and decommission hardware when needed.

  • Ability to multi-task is essential, as is good customer service skills both in written and over-the-phone conversations.

Software Proficiencies

  • Previous experience with imaging software like SCCM would be preferred, but imaging PCs and laptops in general would be fine too.

  • Microsoft Office applications – Outlook, Teams, Word, Excel, and PowerPoint are the most commonly used apps, but it is not limited to knowledge of only the core Office apps.

  • Cisco AnyConnect VPN client preferred, but knowledge of VPN clients in general would be good.

  • Many different suites of software are commonly used, just to name a few: Adobe products; AutoCAD; SAP; various Microsoft products; various driver and tool sets; various web browsers – Chrome and Microsoft Edge are our defaults; CyberArk or admin rights suites; Avaya; various BlueCoat agents. Any proficiency in those apps would be good, but as I said before, the ability to troubleshoot general software issues is also needed with the ability to learn and troubleshoot new software on the fly.

  • Ability to use ServicePoint for ticketing or request tracking purposes, or having previous experience with other ticketing/request software suites.

  • Having previous experience using remoting software. We currently use Bomgar for remote support but if he/she has SCCM, Remote Desktop, etc. experience with doing remote support, then he/she should be able to learn Bomgar.

  • Conferencing apps mostly used but not limited to: Microsoft Teams (big emphasis on using and troubleshooting Teams), WebEx, Vidyo.

  • Certifications – nice to have but not necessarily required A+

  • Microsoft Desktop certifications – there are a lot of potential Microsoft certs, but a lot of them would apply

  • Network+ or Security certs are good too to show well-roundedness, but not required

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.