- Expiry Date: 30 September 2021
Schedule: Standard hours M-F (could be between 7 am – 6 pm)
To provide IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
Essential Functions And Responsibilities:
Identifies, researches resolves and responds to a high volume of simple to complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in the call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Has the ability to install and configure various commercial products on windows operating systems and help debug these applications.
Provides technical support and guidance to users
Service Desk Professional with a high level of Windows Administrator technical skills specifically focused on working within the Windows operating system environment. Must have expertise with the system's underlying platform (i.e., Windows as well as be familiar with multiple areas including networking, backup, data restoration, IT security, database operations, middleware basics, and more. Three (3) years of Computer systems related experience or an equivalent combination of experience and education required
Skills & Knowledge
Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office
Strong oral, written and business communication skills
Analytical, interpretive and decision-making skills
Strong organizational skills
Excellent interpersonal and customer service skills
Excellent negotiation and conflict resolution skills
Strong stress and time management skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Problem-solving – employ creative and technical problem-solving techniques while installing, configuring and maintaining Windows systems.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.