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IT Support Associate

  • Location: Naperville, DuPage County, Illinois
  • Job Type:Contract

Posted about 1 month ago

  • Expiry Date: 22 July 2021

Job Description:

  • Problem-solving – employ creative and technical problem-solving techniques while installing, configuring, and maintaining Window

  • Has ability to Install and configure various commercial products on windows operating systems and help debug these applications

  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office.

  • To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

  • Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.

  • Provides status and follow-up information to internal or external customers.

  • Escalates calls to the appropriate departments.

  • Documents customer issues in the call tracking system timely and accurately.

Experience:

  • Three (3) years of computer systems related experience or equivalent combination of experience and education required to include two (2) years propriety software support experience and one (1) years Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.

  • Education:
    Associate degree in a computer technology field preferred.
    Required:

  • HELPDESK SUPPORT

  • IT SUPPORT

  • MICROSOFT OFFICE

  • TECHNICAL SUPPORT

  • SYSTEMS SUPPORT

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.