- Expiry Date: 29 January 2023
- Referral: firstname.lastname@example.org
Essential Functions And Responsibilities:
Identifies, researches resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in the call tracking system timely and accurate.
Assists in real-time in the resolution of support issues to decrease downtime and bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.