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IT support associate

Posted about 1 month ago

  • Expiry Date: 29 January 2023
  • Referral: 221357@accuick.com

Job Description: 

Essential Functions And Responsibilities: 

  • Identifies, researches resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. 

  • Provides status and follow-up information to internal or external customers.
    Escalates calls to the appropriate departments. 

  • Documents customer issues in the call tracking system timely and accurate.
    Assists in real-time in the resolution of support issues to decrease downtime and bring about high levels of satisfaction. 

  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
    Provides support after hours via on-call cell phone. 

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.