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IT Support Associate

Posted 28 days ago

  • Expiry Date: 30 September 2022
  • Referral: 215448@accuick.com

Job Description

To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Job Responsibilities:

  • Provides status and follow-up information to internal or external customers.

  •  Escalates calls to the appropriate departments.

  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.

  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.

  • Provides support after hours via on-call cell phone.

  •  Performs other duties as assigned.

  • Supports the organization's quality program(s).

Education:

  • Associate degree in a computer technology field preferred.

 Experience:

  • Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years proprietary software support experience and one (1) year Windows operations system troubleshooting experience.  JURIS or claims management application experience preferred.

Must have Soft Skills:

  • Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office.

  • Analytical, interpretive and decision-making skills.

  • Excellent interpersonal and customer service skills.

  • Strong stress and time management skills.

  • Ability to work in a team environment.

  • Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT:

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.