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IT Support Associate

Posted 22 days ago

  • Expiry Date: 05 December 2021

​​Job Description:

MONDAY -FRIDAY SCHEDULE:

  • 6am-2:30pm CST

  • 7am-3:30pm CST

  • PRIMARY PURPOSE:To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  • Identifies, researches, resolves and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.

  • Provides status and follow-up information to internal or external customers.

  • Escalates calls to the appropriate departments.

  • Documents customer issues in call tracking system timely and accurately.

  • Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.

  • Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.

  • Provides support after hours via on-call cell phone.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  • Performs other duties as assigned.

  • Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

  • Associate degree in a computer technology field preferred.

Experience

  • Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years of propriety software support experience and one (1) year of Windows operations system troubleshooting experience.JURIS or claims management application experience preferred.

About ASK:ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.