- Expiry Date: 11 June 2022
Primary electricity supply company for much of Southern California.
It provides 15 million people with electricity across a service territory of approximately 50,000 square miles.
Individual will be responsible for providing application services to meet SCE business needs in the Transmission and
Distribution (T&D) portfolio and will provide oversight and strategic direction to the Manage Service Provider (MSP) to ensure efficient service delivery to T&D business users.
In addition, the resource oversees the operational work to ensure application stability and drive and improve application service delivery to meet business needs.
Accountable for the outcomes and experiences of their business client base and are also accountable for management of the operational relationship.
Manages business relationships and liaises with the business units to establish stronger communication and drive towards collaboration and innovation.
In addition, the individual follows up on application services and problem escalations and ensures customer satisfaction throughout the application service process.
In addition, the resource will ensure the vision and implementation of DevOps, Agile, Lean, and Kanban tools and services.
Prior T&D experience and/or knowledge in the electric utility industry.
Experience in working in IT Operations in a managed services environment.
Understands the agile workflow process and ensures business requirements and technical requirements are clearly documented and aligned.
7 years of technical experience in application development & maintenance, Integration systems, databases, and job scheduling environment and service management experience and operational responsibility of multiple applications and database environments
Experience with having technical conversations or making technical presentations to both technical and non-technical audiences.
Good understanding of T&D Applications such as ArcGIS, AutoCAD Map3D, ClickSchedule, SPIDA, SAP PO, their related Interfaces, and databases HANA, Oracle, SQL
Determines the operating mode (Agile, DevOps, Waterfall, Product Lines, Value Streams, and SOX compliance) required to carry out operational initiatives, break fixes and enhancements