- Expiry Date: 22 July 2021
Experience using Unix/Linux from command line.
Unix scripting experience (ksh, bash, Perl, python)
Support Experience / Customer Service Skills
Understanding of and experience troubleshooting data issues in databases (Progress preferred)
Experience supporting QA Environments
Strong communication skills.
Excellent interpersonal skills.
Ability to self-start and work independently, while still keeping the team updated.
High attention to detail.
Ability to multi-task and handle changing priorities.
Experience with ticketing software (ServiceNOW, FootPrints)
Progress 4GL experience.
PRIMARY PURPOSE: To develop, maintain, test and debug software to meet generally defined requirements in a Windows client/server environment utilizing software development languages/environments such as PL/SQL, Oracle, Progress 4 GL Application Development Environment (ADE), .Net, Microsoft SQL, or other platforms; to formulate and define system scope and objectives through research and fact-finding for the purpose of developing or modifying moderately complex information systems; to prepare detailed specification from which programs will be written; and to design, code, test, debug, document and maintain programs.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES Becomes extremely familiar with several key modules of the application that are being supported such modules include but not limited to reports, parameters, claims management, intake services and interfaces. Analyzes user needs as required; assists in the design of specifications to meet end user needs. Develops and modifies software to meet the specifications outlined in data processing requests. Develops and maintains software to meet requirements of insurance carrier and regulatory groups. Tests and debugs assigned projects; assists in testing projects for other members of the programming staff. Prepares documentation on new or existing software. Investigates call escalations from the support staff; makes the necessary corrections to data and/or software. Assists in the professional growth of programmers. Follows departmental pre-established standards and guidelines as they pertain to design and development. Adheres to the goal of delivering and maintaining the highest quality of customer service to our clients. Keeps abreast of software development language revisions and technology advances.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES Performs other duties as assigned. Supports the organization's quality program(s).
Essential Functions and Responsibilities
Maintain multiple QA environments that are multi-system and multi-interface.
Monitor support ticket queue and investigate/resolve issues
Pull data, load data, and remove data based on project needs while meeting IT Security requirements
Trouble shoot and resolve environment issues that arise – working with team members – and members of other IT Teams.
Triage software vs. environment issues vs. data issues.
Maintenance tasks as required/requested.
Scripting as needed to improve processes.
Skills & Knowledge Strong knowledge of software development and applications design Excellent oral and written communication skills PC literate, including Microsoft Office products Excellent interpersonal skills Strong organizational skills Ingenuity and creativity Logical approach to problem solving Analytical capabilities Ability to work under pressure Attention to detail Tenacity and patience Understanding of business processes and constraints Proven ability to work with a specific software development technology pertinent to the department's needs and goals Ability to work in a team environment Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Education & Licensing
Bachelor's degree from an accredited college or university required. Information Systems or Computer Science major preferred.
Five (5) years of experience working in the software development lifecycle to include three (3) years specifically using a software development platform to build or enhance technology solutions and three (3) years of specific experience/knowledge of Oracle databases, PL/SQL, C#/C++/C, Open Source, Korn Shell Script, Perl or Progress 4GL or equivalent combination of education and experience required.
CUSTOMER SERVICE ORIENTED
STRONG COMMUNICATION SKILLS
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.