​Job Description:

• Identify and document operational workflows, identify gaps in process, and assist with writing procedures that will ensure operational excellence

Core Duties:

• Requirements: Bachelor's degree and three years relevant experience or a combination of education and relevant experience.

• Analyse and document functional requirements, existing and new policies, processes, procedures and operational methods to consider possible improvements to new and existing systems.

• Utilize elicitation techniques to understand business processes and translate into system requirements and/or development of systems solutions.

• Facilitate and coordinate conversations and efforts involving diverse teams

• Author content and coordinate with the relevant escalation/incident contacts to provide timely incident status updates to impacted parties, partner teams, leadership and stakeholders.

• Track and report the performance of operations by collecting and monitoring metrics and ensuring that performance aligns with defined business targets or SLAs. Observe trends that could inform opportunities for process improvement

• Provide operational reports to identify and categorize issues contributing to user dissatisfaction with services

• May develop instructional materials, training and job aids.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.